Job Description
Join our award-winning luxury hotel in downtown San Jose! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Silicon Valley. As a key member of our team, you'll contribute to our reputation for excellence while enjoying competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for career-driven hospitality professionals seeking growth in a dynamic environment.
Responsibilities
- Deliver personalized guest services including check-in/check-out, concierge assistance, and special requests
- Ensure impeccable standards in room preparation and public area maintenance
- Handle guest inquiries and resolve issues with professionalism and efficiency
- Collaborate with cross-departmental teams for seamless operations
- Uphold brand standards through consistent service excellence
- Participate in training programs to enhance hospitality skills
- Maintain safety protocols and emergency procedures compliance
Qualifications
- Minimum 1 year hotel or luxury service experience preferred
- Exceptional communication and interpersonal skills
- Ability to thrive in fast-paced, high-pressure environments
- Flexibility to work nights, weekends, and holidays
- Basic computer literacy and reservation system knowledge
- Valid California driver's license (if driving required)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening