Job Description
Join our award-winning team at Grand Plaza Hotel Indianapolis, where exceptional service meets Midwestern hospitality! We're seeking passionate individuals to fill immediate full-time positions in our dynamic hotel environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Indiana's premier hospitality destinations.
Our downtown location offers easy access to iconic attractions, sports venues, and cultural districts. As a team member, you'll be part of a supportive community dedicated to creating memorable experiences for our global guests.
Responsibilities
- Deliver outstanding guest service across all hotel touchpoints including front desk, concierge, and guest relations
- Manage check-in/check-out processes efficiently using hotel management systems
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Maintain accurate documentation of guest preferences and special requests
- Adhere to all safety protocols and brand standards
Qualifications
- Previous hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Basic proficiency in property management systems (e.g., Opera, Amadeus)
- Strong problem-solving abilities with attention to detail
- Valid Indiana driver's license (if required for position duties)
- Ability to stand/walk for extended periods and lift up to 25 lbs