Job Description
Are you looking for a rewarding career in the hospitality industry? Summit Hospitality Group is currently seeking dynamic professionals to join our team in Milwaukee. We are committed to excellence in service and are looking for individuals who are passionate about creating memorable guest experiences.
We offer a competitive weekly pay structure and a comprehensive benefits package for full-time employees. Join us and be part of a team that values your hard work and dedication.
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and reservations with a focus on guest satisfaction.
- Ensure the cleanliness and maintenance of guest rooms and public areas to the highest standards.
- Resolve guest inquiries and complaints promptly and professionally to maintain high satisfaction scores.
- Collaborate with culinary and housekeeping teams to coordinate daily operations.
- Assist in training new staff and enforcing company policies and safety protocols.
- Process payroll, inventory, and other administrative tasks accurately.
Qualifications
- Previous experience in the hospitality or hotel industry is preferred.
- Strong interpersonal and communication skills with a customer-first attitude.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Proficiency in Microsoft Office and hotel management software (e.g., Opera, Cloudbeds).
- High school diploma or GED equivalent required.