Job Description
Join our award-winning downtown Baltimore hotel team and deliver exceptional guest experiences! We're urgently seeking passionate hospitality professionals to fill multiple full-time positions across our property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Apply today and start your journey with us!
Responsibilities
- Provide outstanding customer service to guests in all hotel departments
- Manage check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain clean and organized workspaces including front desk, lobby, and public areas
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments accurately and maintain financial records
- Participate in daily team briefings and training sessions
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required