Job Description
Join the Grand Philadelphia Hotel's award-winning team and launch your hospitality career! We're seeking passionate, customer-focused individuals to join our dynamic front-of-house operations. No experience required – we provide comprehensive training to help you thrive in a fast-paced luxury environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our renowned hotel chain. Work in the heart of Philadelphia's vibrant downtown district and become part of a team committed to exceptional guest experiences.
Responsibilities
- Deliver outstanding customer service to hotel guests with warm professionalism
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries and resolve issues promptly and courteously
- Coordinate with housekeeping, maintenance, and dining departments
- Maintain accurate guest records and billing information
- Assist with luggage handling and valet services
- Uphold strict cleanliness and safety standards in public areas
Qualifications
- No prior hotel experience required – we train motivated candidates
- High school diploma or equivalent (GED) required
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Basic computer proficiency and comfort with technology
- Flexibility to work weekends, evenings, and holidays
- Valid work authorization in the United States
- Punctuality and reliability with a positive attitude