Job Description
Join Virginia's premier luxury hotel chain and elevate your hospitality career! Grand Hospitality Group is seeking passionate individuals to fill multiple hotel staff positions at our newly renovated Richmond location. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic environment.
As a valued team member, you'll enjoy:
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts and travel benefits
- Free meals during shifts
- Ongoing training programs
Responsibilities
- Deliver exceptional guest experiences through attentive service and personalized attention
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Handle guest inquiries and resolve issues promptly with professionalism
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain cleanliness and orderliness of public areas and assigned workspaces
- Adhere to all safety protocols and brand standards consistently
- Assist with event setup and special guest requests as needed
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Basic computer proficiency and POS system knowledge
- Valid driver's license and reliable transportation
- Ability to lift 25 pounds and stand for extended periods
- Positive attitude and commitment to teamwork
- High school diploma or equivalent required