Job Description
Join the award-winning team at Austin's premier luxury destination! The Austin Grand Hotel is seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. As a cornerstone of Austin's vibrant culture, we offer competitive compensation, career advancement opportunities, and a dynamic work environment. If you thrive in fast-paced settings and possess a dedication to excellence, apply now to become part of our family.
Responsibilities
- Deliver personalized guest service with a warm and professional demeanor
- Manage front desk operations including check-in/out, reservations, and billing
- Coordinate with housekeeping, maintenance, and F&B departments for seamless service
- Handle guest inquiries and resolve issues with proactive problem-solving
- Maintain accurate records and ensure compliance with hotel policies
- Collaborate with team members to maintain operational excellence
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure environments
- Proficiency in hotel management software (Opera, etc.)
- Valid Texas Food Handler/Seller certification (if applicable)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required