Job Description
Are you looking for a rewarding career in the hospitality industry? Grand Plaza Hotel Management is currently seeking enthusiastic and reliable Hotel Staff to join our team in the vibrant city of Chicago, Illinois. We pride ourselves on delivering exceptional guest experiences and offer a dynamic work environment with the added benefit of Daily Pay options.
As a member of our team, you will play a crucial role in ensuring our guests feel welcome, comfortable, and well-cared for. We offer competitive wages, flexible scheduling, and opportunities for career advancement within our growing network of properties.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and answering inquiries.
- Perform thorough cleaning and maintenance of guest rooms and public areas to hotel standards.
- Assist with luggage handling and transportation coordination for guests.
- Process payments and handle cash transactions accurately.
- Maintain a professional appearance and demeanor at all times.
- Resolve guest complaints and issues promptly to ensure high satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel hospitality, front desk, or housekeeping is preferred.
- Strong customer service and interpersonal communication skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in basic computer operations and POS systems.
- Must be able to stand, walk, and lift up to 25 lbs for extended periods.