Job Description
Welcome to Grand Horizon Hotels & Resorts, where we define excellence in hospitality. We are currently seeking enthusiastic individuals to join our dynamic team as Hotel Staff in our flagship Chicago location. If you are looking for a rewarding career in the hospitality industry with no prior experience required, this is your opportunity to shine.
As a member of our team, you will play a crucial role in ensuring our guests have an unforgettable stay. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement. Join us and become part of a family that values service, integrity, and professional growth.
Responsibilities
- Greet and welcome guests warmly upon arrival, providing a positive first impression.
- Assist with check-in and check-out procedures, ensuring accuracy and efficiency.
- Answer incoming calls and emails promptly, directing inquiries to the appropriate department.
- Monitor the lobby and public areas to maintain a clean, organized, and welcoming atmosphere.
- Resolve guest complaints or concerns with patience and a focus on customer satisfaction.
- Collaborate with housekeeping and maintenance teams to address guest needs immediately.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication skills and a friendly demeanor.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs).
- Flexibility to work various shifts, including weekends, nights, and holidays.
- Proficiency in basic computer applications and point-of-sale systems is a plus.