Job Description
Join our award-winning team at Grand Hotel Detroit, where luxury meets Midwestern charm! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown Detroit. As a premier destination for business and leisure travelers, we offer competitive pay, comprehensive benefits, and rapid advancement opportunities. Immediate openings available across all departments – start your career in hospitality today!
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage room assignments and coordinate with housekeeping for optimal occupancy
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial records
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards through meticulous attention to detail
- Participate in ongoing training to enhance hospitality skills
Qualifications
- High school diploma or equivalent required
- Minimum 1 year experience in hotel or customer service role
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and problem-solving mindset