Job Description
We are currently seeking dedicated professionals to join our dynamic team in the heart of Washington DC and Northern Virginia. If you are looking for an immediate opportunity in the thriving hospitality industry, this is the perfect role for you. We offer competitive compensation, comprehensive benefits, and a supportive work environment in the nation's capital.
Our hotel is known for its exceptional service and prime location, making it a top choice for travelers and locals alike.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression and a smooth check-in process.
- Manage front desk operations, including check-ins, check-outs, and handling reservations efficiently.
- Answer phone calls and emails promptly, responding to inquiries regarding services, availability, and local attractions.
- Maintain a clean, organized lobby and common areas to uphold our high standards of hospitality and safety.
- Assist guests with local recommendations, directions, and transportation options.
- Process payments accurately using the Point of Sale (POS) system and handle cash handling duties.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for new arrivals.
Qualifications
- High school diploma or equivalent required; associate's degree in hospitality or business is a plus.
- Previous experience in hotel reception, front desk, or customer service is preferred but not mandatory.
- Strong communication skills, both verbal and written, with a friendly and professional demeanor.
- Ability to work flexible hours, including weekends, holidays, and evenings to support our operations.
- Basic computer literacy and proficiency with property management systems.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).