Job Description
We are seeking passionate and dedicated professionals to join our dynamic team in Washington, DC and surrounding areas in Pennsylvania. This is an Immediate Hire opportunity for those ready to kickstart a rewarding career in the luxury hospitality industry.
At Grand Plaza Hotel & Resorts, we believe in creating memorable experiences for every guest. We are currently accepting applications for various roles, including Front Desk Agents, Housekeeping Supervisors, and Guest Services Representatives. If you thrive in a fast-paced environment and have a passion for service, we want to meet you.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling to accommodate your lifestyle.
- Generous employee discounts on dining and stays.
- Career advancement opportunities within our growing network.
Responsibilities
- Greet and welcome guests with a warm, professional smile upon arrival and departure.
- Manage reservations, check-ins, and check-outs efficiently using our PMS software.
- Ensure the cleanliness and organization of guest rooms, public areas, and the hotel lobby.
- Handle guest inquiries, complaints, and special requests promptly to ensure high satisfaction.
- Assist in coordinating hotel events, conferences, and banquet services.
- Monitor security cameras and access points to ensure guest safety and property security.
- Collaborate with the kitchen and housekeeping teams to ensure seamless operations.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus.
- Excellent verbal communication skills and a professional demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Strong problem-solving abilities and attention to detail.
- Must be able to pass a standard background check and pre-employment drug screening.
- Proficiency in Microsoft Office Suite and hotel management systems is preferred.