Job Description
Are you passionate about creating memorable experiences for travelers? The Grand Pacific Hotel in Long Beach, CA, is seeking dedicated Hotel Staff to join our elite team. We pride ourselves on luxury service and a welcoming atmosphere, and we are looking for individuals who share our commitment to excellence.
In this role, you will play a crucial part in ensuring our guests feel comfortable, valued, and well taken care of during their stay. If you have a positive attitude, a strong work ethic, and a love for hospitality, we want to hear from you.
Why Join Us?
• Competitive hourly wage
• Comprehensive training programs
• Employee discounts on dining and amenities
• A supportive and team-oriented work environment
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, manage check-ins and check-outs efficiently, and resolve any issues with a smile.
- Housekeeping & Maintenance Support: Assist in maintaining the cleanliness and aesthetic appeal of the hotel rooms and common areas to the highest standards.
- Front Desk Operations: Handle phone inquiries, manage reservations, and provide accurate information about local Long Beach attractions and services.
- Event Coordination: Support event staff during conferences and weddings, ensuring venues are set up correctly and guests receive excellent service.
- Security & Safety: Monitor the premises to ensure the safety and security of all guests and hotel assets.
- Administrative Tasks: Update guest profiles in the hotel management system and assist with inventory management.
Qualifications
- Experience: Previous experience in the hospitality or customer service industry is preferred but not required; training will be provided.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and professional demeanor with a genuine desire to help others.
- Physical Stamina: Ability to stand for extended periods, lift moderate weights (up to 25 lbs), and perform cleaning tasks as needed.
- Flexibility: Willingness to work flexible hours, including weekends, holidays, and evenings.
- Tech-Savviness: Basic computer skills and comfort with operating property management software.