Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for exceptional guest service. No prior experience is required – we provide comprehensive training to launch your hospitality career in Tampa's vibrant downtown. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, handling inquiries, and ensuring smooth operations. Our team thrives on positivity, attention to detail, and a commitment to excellence. If you're ready to grow with us, apply today!
Responsibilities
- Warmly greet and assist all guests with check-in/out processes
- Manage reservations, room assignments, and payment transactions
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records and documentation
- Uphold brand standards through exceptional service delivery
- Resolve guest concerns with professionalism and empathy
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Excellent communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends/holidays