Job Description
Join Our Award-Winning Team at The Grand Portland Hotel
We are looking for enthusiastic individuals to join our dynamic front-of-house team. Whether you are starting your career in hospitality or looking for a fresh start, we provide comprehensive training and a supportive environment. Be part of an organization that values guest satisfaction and employee growth.
Why Choose Us?
- Competitive pay and benefits package.
- Opportunities for internal promotion.
- A welcoming and inclusive company culture.
- Free meals during shifts.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Assist with check-in and check-out procedures efficiently and accurately.
- Answer phone calls, respond to emails, and manage the front desk inquiries.
- Maintain the cleanliness and organization of the reception area and lobby.
- Handle basic customer service issues and coordinate with housekeeping and maintenance teams.
- Process payments and handle cash transactions with strict accuracy.
- Collaborate with the culinary and housekeeping departments to ensure a seamless guest experience.
Qualifications
- High school diploma or GED equivalent is preferred.
- Previous experience in a customer service role is a plus, but not required.
- Strong interpersonal and communication skills.
- A positive attitude and a willingness to learn.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer literacy and proficiency with property management systems is a plus.