Job Description
Welcome to The Grand Plaza Hotel, where luxury meets genuine hospitality. We are currently seeking passionate and dedicated individuals to join our dynamic team in the heart of Atlanta.
We are looking for enthusiastic staff members to provide exceptional service to our guests. Whether you are looking for a part-time position to balance your studies or a full-time career path, we offer a supportive environment, competitive benefits, and clear opportunities for growth within the hospitality industry.
Why Join Us?
- Competitive pay and performance bonuses.
- Employee discounts on dining and accommodation.
- Comprehensive training and development programs.
- A vibrant and inclusive workplace culture.
Responsibilities
- Greet and welcome guests warmly and professionally upon arrival.
- Manage front desk operations, including efficient check-ins, check-outs, and phone handling.
- Maintain a clean, organized, and welcoming lobby area at all times.
- Handle guest inquiries, requests, and complaints with patience and a solution-oriented mindset.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in the hospitality or customer service industry is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficient in using hotel management software or POS systems.
- A positive attitude and a genuine desire to make guests feel at home.