Job Description
Join Our Elite Hospitality Team at Grand Horizon Mesa Resort!
We are currently seeking passionate and dedicated individuals to join our expanding team. If you thrive in a fast-paced environment and love creating memorable experiences for guests, we want to hear from you. This is an exciting opportunity for career growth in one of Arizona's premier hospitality destinations.
Why Choose Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- Generous employee discounts on dining and spa services.
- Opportunities for advancement and professional development.
Responsibilities
- Guest Services: Greet guests warmly, check guests in and out efficiently, and answer inquiries regarding local attractions, amenities, and hotel services.
- Operations Support: Assist in maintaining the cleanliness and organization of the front desk, lobby, and common areas to ensure a welcoming atmosphere.
- Reservation Management: Process reservations accurately and update guest profiles in our Property Management System (PMS).
- Problem Resolution: Handle guest complaints and requests promptly and professionally, escalating issues to management when necessary.
- Event Coordination: Support the events team by setting up banquet areas and ensuring guest satisfaction during functions.
- Administrative Tasks: Maintain accurate logs of guest interactions and assist with inventory management for front-of-house supplies.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in hospitality, customer service, or a related field is preferred but not mandatory for entry-level roles.
- Skills: Proficiency in MS Office Suite and PMS software (e.g., Opera, Micros) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be flexible to work various shifts, including weekends, nights, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights (up to 25 lbs).