Job Description
Join our award-winning team at Grand Plaza Hotel Indianapolis! We're urgently seeking passionate hotel professionals to deliver exceptional guest experiences. As a premier downtown destination, we offer competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and value teamwork, apply now and become part of our hospitality family!
Responsibilities
- Deliver outstanding guest service through personalized interactions
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve complaints promptly
- Maintain cleanliness standards across public areas and guest rooms
- Coordinate with housekeeping, maintenance, and food service teams
- Process payments and manage billing transactions
- Adhere to safety and security protocols
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency for reservation systems
- Valid Indiana hospitality certification (or willingness to obtain)
- Physical ability to stand for extended periods and lift 25 lbs
- Problem-solving mindset with attention to detail
- Team player with positive attitude