Job Description
Join our elite hospitality team in the heart of Washington DC! We're urgently seeking passionate hotel professionals to deliver exceptional guest experiences. As a premier luxury property, we offer competitive compensation, career advancement, and a vibrant work environment. Apply today and become part of DC's most dynamic hotel family!
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipating needs
- Manage check-in/check-out processes efficiently with attention to detail
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest inquiries, complaints, and requests with professionalism and discretion
- Maintain accurate records of reservations, payments, and guest preferences
- Ensure compliance with safety and sanitation protocols
- Collaborate with team members to exceed guest satisfaction targets
Qualifications
- Minimum 1 year hotel or luxury hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer-centric mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in hotel management systems (Opera, etc.)
- Valid DC hospitality license (where applicable)
- Fluency in English; multilingual skills a plus