Job Description
Join our award-winning team at Grand Plaza Fort Worth! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Texas. As a premier downtown hotel, we offer competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Deliver outstanding guest service across front desk, housekeeping, and food & beverage departments
- Handle check-in/check-out procedures efficiently with attention to detail
- Maintain pristine guest rooms and public areas to brand standards
- Process reservations and manage room inventory systems accurately
- Resolve guest inquiries and concerns promptly with professionalism
- Collaborate with cross-functional teams to ensure seamless operations
- Adhere to all safety and sanitation protocols
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Texas Food Handler/Seller certification (for F&B roles)
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong communication and problem-solving skills
- Ability to stand/walk for extended periods and lift 25 lbs
- Positive attitude and commitment to teamwork