Job Description
Join our award-winning hospitality team at Grand Mesa Hotel & Resort as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury Mesa location. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities within our renowned hotel chain. If you thrive in fast-paced environments and have a passion for customer service, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain accurate guest records and confidential information
- Execute emergency procedures during critical situations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of local attractions and services
- Positive attitude with guest-first mindset