Job Description
Join our award-winning luxury hotel in the heart of Orlando's tourism district! We're urgently hiring passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Deliver outstanding customer service across all guest touchpoints
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain accurate guest records and billing information
Qualifications
- Minimum 1 year hotel or hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of PMS systems (e.g., Opera)
- Valid Florida driver's license (if required for position)
- High school diploma or equivalent