Job Description
Join our award-winning team at the Grand Washington Hotel, where luxury meets comfort in the heart of Washington, PA. We're seeking passionate hospitality professionals to elevate our guest experience. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available for dedicated individuals ready to make a difference.
Responsibilities
- Deliver exceptional guest service with warm professionalism and attention to detail
- Manage check-in/check-out procedures efficiently using hotel software systems
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Maintain pristine room standards and public area cleanliness
- Collaborate with cross-department teams for seamless operations
- Adhere to safety protocols and emergency procedures
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Valid Pennsylvania driver's license (if applicable to role)
- High school diploma or equivalent required
- Ability to stand/walk for extended periods
- Food Handler's certification a plus