Job Description
Join our award-winning downtown Milwaukee hotel team and deliver exceptional guest experiences during high-demand weekend shifts! We're seeking passionate hospitality professionals to elevate our service standards while working in Milwaukee's vibrant heart. Enjoy competitive pay, flexible scheduling, and a dynamic environment where your customer service skills shine. Perfect for students or professionals seeking weekend work with growth opportunities. Apply today to become part of Milwaukee's premier hospitality destination!
Responsibilities
- Deliver exceptional guest service during weekend check-ins/check-outs and inquiries
- Manage room assignments and ensure guest satisfaction across all touchpoints
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle payment processing and resolve billing discrepancies professionally
- Uphold brand standards through meticulous attention to detail in all interactions
- Assist with event setup and VIP guest services during peak weekend periods
- Maintain accurate records of guest preferences and special requests
Qualifications
- 1+ years hotel/hospitality experience preferred; training provided
- Strong communication and problem-solving skills
- Ability to work efficiently in fast-paced weekend environments
- Basic computer proficiency with reservation systems
- Flexible availability including weekends and holidays
- Positive attitude with commitment to teamwork excellence
- Physical ability to stand for extended periods and lift 25 lbs
- Valid Wisconsin Food Handler certification (or obtainable within 30 days)