Job Description
Join our award-winning team at Grand Hospitality Group, where we're revolutionizing guest experiences in Fresno's vibrant hospitality scene. We're seeking passionate individuals to fill immediate full-time positions across our luxury hotel properties. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values growth and excellence. Perfect for career changers and hospitality enthusiasts ready to make an impact.
Responsibilities
- Deliver exceptional guest service across front desk, housekeeping, and food & beverage departments
- Handle reservations, check-ins/outs, and guest inquiries with professionalism
- Maintain pristine room standards and public areas exceeding brand expectations
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold strict safety and hygiene protocols per state regulations
- Resolve guest concerns promptly with solution-oriented approaches
Qualifications
- Minimum 6 months hospitality experience or equivalent customer service background
- Flexible availability including nights, weekends, and holidays
- Valid California Food Handler's Card (or willingness to obtain)
- Ability to lift 25 lbs and stand for extended periods
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong communication skills and attention to detail
- Positive attitude and commitment to teamwork