Job Description
Are you a dedicated professional looking for immediate hire opportunities in the hospitality industry? San Jose Hospitality Group is seeking passionate individuals to join our award-winning team. We are currently hiring for multiple positions, including Front Desk, Guest Relations, and Housekeeping, to ensure our guests receive world-class service.
Located in the heart of San Jose, our establishment offers a vibrant work environment, competitive benefits, and opportunities for career advancement. If you have a knack for customer service and a commitment to excellence, we want to meet you.
Responsibilities
- Greet and Welcome Guests: Provide a warm and professional welcome to all visitors and assist with check-in and check-out procedures efficiently.
- Guest Support: Address guest inquiries, resolve complaints, and provide information about local attractions, dining, and services to ensure a memorable stay.
- Operational Efficiency: Manage front desk operations, including answering phones, processing payments, and maintaining accurate records.
- Housekeeping Coordination: Communicate effectively with the housekeeping team to ensure rooms are clean, tidy, and ready for arrivals promptly.
- Concierge Services: Assist with luggage handling, valet services, and providing recommendations for local transportation and dining.
- Standards Compliance: Uphold strict cleanliness and safety standards across the lobby and public areas of the hotel.
Qualifications
- Experience: Previous experience in hotel management, hospitality, or customer service is preferred but not required for entry-level roles.
- Education: High school diploma or GED equivalent is required.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Flexibility: Ability to work flexible shifts, including weekends, holidays, and evenings to meet business demands.
- Professionalism: A neat, professional appearance and a positive attitude are essential.
- Technical Skills: Basic computer literacy and familiarity with Property Management Systems (PMS) are a plus.