Job Description
The Omni Shoreham Hotel is a premier destination in the heart of Washington, D.C., renowned for its historic elegance and commitment to excellence. We are currently seeking passionate professionals to join our diverse team and contribute to an unforgettable guest experience.
We offer a dynamic work environment where teamwork, integrity, and service are paramount. If you are looking for an immediate opportunity to advance your career in the hospitality industry, we invite you to apply.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a warm and welcoming atmosphere at all times.
- Assist with front desk operations, including check-ins, check-outs, and answering inquiries regarding local attractions and services.
- Maintain high standards of cleanliness and organization in guest rooms, corridors, and public areas.
- Support food and beverage services, including set-up, service, and clean-up during events and daily operations.
- Handle guest complaints and requests promptly and professionally to ensure high satisfaction levels.
- Collaborate with fellow staff members to ensure seamless operations during peak hours and special events.
Qualifications
- Previous experience in the hospitality or customer service industry is preferred but not required for enthusiastic candidates.
- Strong interpersonal and communication skills with a focus on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in basic computer applications and POS systems.
- Physical stamina to stand for extended periods and lift light objects (up to 25 lbs).
- High school diploma or equivalent required.