Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Jose! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a premier destination for business and leisure travelers, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Apply today and start your rewarding journey in the hospitality industry!
Responsibilities
- Deliver outstanding customer service with personalized attention to all guests
- Manage front desk operations including check-in/check-out and reservation management
- Coordinate with housekeeping, maintenance, and F&B departments for seamless guest experiences
- Handle guest inquiries, complaints, and requests with professionalism and efficiency
- Uphold brand standards through meticulous attention to detail in all interactions
- Assist with event setup and VIP guest services as required
- Maintain accurate records and documentation per company policies
Qualifications
- Minimum 1 year of hotel or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent; hospitality certification preferred
- Valid California driver's license (for airport shuttle duties)
- Ability to lift 25 lbs and stand for extended periods