Job Description
Join our award-winning hospitality team as a Local Front Desk Agent at the Memphis Grand Hotel, where Southern charm meets exceptional service. As the first point of contact for our guests, you'll embody the vibrant spirit of Memphis while delivering premium experiences. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most iconic cities. If you're passionate about creating memorable guest moments and thrive in a fast-paced environment, apply today to become part of our legacy of excellence.
Responsibilities
- Deliver exceptional guest service through check-in/out processes, room assignments, and personalized recommendations
- Manage reservation systems, handle billing inquiries, and resolve guest concerns promptly
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments, manage cash handling procedures, and maintain accurate financial records
- Utilize property management software (Opera/PMS) efficiently for all front desk functions
- Uphold brand standards through attentive service and attention to detail
- Act as a local Memphis ambassador, providing guests with insights on attractions and events
Qualifications
- Minimum 1 year experience in hotel front desk or guest services role
- Proficiency with property management systems (Opera, Marriott, etc.)
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Exceptional organizational skills and attention to detail
- Valid Tennessee driver's license with clean driving record
- Ability to stand for extended periods and lift up to 25 lbs