Job Description
Join our award-winning luxury hotel in Atlanta as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-in/check-out processes, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle reservation modifications and optimize room occupancy rates
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Execute upselling strategies for premium rooms and amenities
- Maintain pristine front desk appearance and operational standards
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Strong attention to detail with financial transactions
- Flexible availability including nights, weekends, and holidays
- Valid Georgia driver's license and reliable transportation
- High school diploma or equivalent required