Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Chicago! We're seeking passionate individuals with no prior experience to create memorable guest experiences. Perfect for career changers, recent graduates, and hospitality enthusiasts. Enjoy comprehensive training, competitive benefits, and growth opportunities within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Must be available to work weekends and holidays