Job Description
Join our award-winning team at Grand Hotel Philadelphia, where we create memorable experiences for every guest. We're seeking enthusiastic part-time hotel staff to join our vibrant hospitality family. No prior experience is required – we provide comprehensive training to help you succeed! Enjoy flexible scheduling, competitive pay, and a supportive work environment in the heart of Philadelphia's bustling downtown.
As a key member of our guest services team, you'll be the first point of contact for our valued visitors. Whether you're assisting with check-ins, managing reservations, or ensuring pristine public areas, your role is vital to our 5-star reputation. We value personality and work ethic over experience – if you're passionate about hospitality, we want you on our team!
Responsibilities
- Greet and assist guests with check-in/check-out procedures
- Manage reservations and handle guest inquiries via phone/email
- Maintain cleanliness and order in lobby, hallways, and common areas
- Assist with luggage and guest transportation requests
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Support special events and seasonal peak periods
Qualifications
- Must be 18+ years old (age requirement)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy (reservation systems training provided)
- Positive attitude and customer-focused mindset
- Ability to stand/walk for extended periods
- No prior experience required - training provided