Job Description
Join our award-winning hospitality team at Grand Harbor Hotel & Resort, where every guest experience begins with you! We're urgently seeking passionate Local Front Desk Agents to create memorable first impressions in our stunning Jacksonville waterfront location. As the face of our luxury property, you'll deliver exceptional service while building a rewarding career in the heart of Florida's vibrant tourism industry. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in one of Jacksonville's most prestigious hotels.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and resolve issues proactively
- Process reservations and optimize room inventory for maximum occupancy
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Execute upselling techniques for room upgrades and premium services
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (required for valet coordination)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent
- Knowledge of Jacksonville tourism attractions a plus