Job Description
Join the dynamic team at Grand Plaza Hotel Albuquerque, where hospitality excellence meets career growth! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences while enjoying the stability of weekly paychecks. As the first point of contact for our guests, you'll create memorable stays through personalized service and seamless operations. Our competitive compensation package includes hourly wages, flexible scheduling, and opportunities for advancement within our award-winning hospitality group.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/ maintenance teams
- Process reservations, modifications, and payment transactions accurately
- Uphold brand standards through attentive service and professional appearance
- Monitor room availability and optimize revenue through upselling techniques
- Maintain security protocols for guest information and hotel assets
- Collaborate with cross-departmental staff to ensure operational excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Delphi) and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license and reliable transportation