Job Description
Welcome to The Grand Georgetown Hotel, where elegance and impeccable service define our brand. We are currently seeking a sophisticated and energetic Front Desk Agent to join our award-winning team in the heart of Washington, D.C.
In this pivotal role, you will be the face of our hotel, responsible for creating the first and last impressions that our guests cherish. You will manage guest arrivals and departures with precision, handle complex reservation inquiries, and ensure that every guest feels valued from the moment they step into the lobby. We pride ourselves on a culture of excellence and offer a dynamic work environment where your contributions are recognized and rewarded.
Responsibilities
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest data and billing.
- Greet all guests with a warm, welcoming demeanor and provide personalized assistance throughout their stay.
- Handle incoming phone calls and emails promptly, routing inquiries to the appropriate department when necessary.
- Resolve guest complaints or special requests with patience and professionalism to ensure 100% guest satisfaction.
- Monitor the lobby area to ensure it remains organized, clean, and safe at all times.
- Assist in the preparation of the daily housekeeping reports and manage room status updates.
- Uphold strict confidentiality regarding guest information and hotel policies.
Qualifications
- High school diploma or GED is required; prior hospitality experience is highly preferred.
- Proficiency in using Property Management Systems (PMS) such as Opera or similar software is a plus.
- Excellent verbal communication skills and a professional phone manner.
- Strong problem-solving abilities and the ability to remain calm under pressure during peak hours.
- Must be flexible to work varying shifts, including weekends, holidays, and evenings.
- Professional appearance and a friendly, approachable personality.