Job Description
We are seeking a dynamic and detail-oriented Luxury Hotel Assistant Manager to lead our front-of-house operations at The Bostonian Hotel. This is a unique opportunity to shape the guest experience in one of the city's most prestigious hospitality venues.
In this pivotal role, you will ensure our guests experience world-class hospitality while maintaining the highest standards of efficiency and professionalism. You will act as the bridge between our management team and our dedicated staff, fostering an environment of excellence and service.
Why join us?
We offer competitive benefits, professional development opportunities, and a vibrant work culture in the heart of Boston.
Responsibilities
- Oversee daily front desk and housekeeping operations to ensure seamless guest experiences.
- Manage staff scheduling, payroll, and ongoing training programs to maintain high morale.
- Handle guest inquiries and resolve complex complaints with empathy and efficiency.
- Monitor inventory levels and coordinate with vendors for timely supply delivery.
- Collaborate with the General Manager on revenue strategies and marketing initiatives.
- Ensure strict compliance with health, safety, and sanitation regulations.
- Conduct nightly inspections of guest rooms and public areas.
Qualifications
- Minimum of 3-5 years of experience in hospitality management or luxury hotel operations.
- Strong leadership, organizational, and interpersonal communication skills.
- Proficiency in hotel management software (e.g., Oracle Opera, Cloudbeds) is highly preferred.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is a plus.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A passion for delivering exceptional guest service and attention to detail.