Job Description
Join our award-winning team at The Grand Seattle Hotel, where exceptional service meets Pacific Northwest elegance. We seek a passionate Front Desk Agent to create unforgettable guest experiences in our downtown landmark hotel. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of Seattle's bustling tourism district.
Responsibilities
- Deliver personalized check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room allocations
- Resolve guest inquiries with proactive problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and local experiences
- Maintain accurate guest preference profiles
- Process payments and manage billing discrepancies
Qualifications
- 2+ years luxury hotel front desk experience required
- Proven expertise in Opera/PMS systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights/weekends/holidays
- Valid Washington State Food Handler's Card
- Ability to stand for extended periods
- Multi-lingual skills (Spanish/Japanese preferred)