Job Description
Join our award-winning team at Grand Plaza Hotel, where we redefine luxury hospitality in the heart of Los Angeles. We're seeking a dedicated Night Auditor to ensure seamless overnight operations while delivering exceptional guest experiences. This critical role combines financial precision with personalized service in our vibrant downtown setting. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with advancement opportunities. Perfect for night owls who thrive in dynamic settings!
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Process guest check-ins/check-outs and handle payment transactions
- Balance daily cash reports and reconcile accounts using hotel management systems
- Respond to guest inquiries and resolve issues with professionalism
- Conduct security patrols and monitor surveillance systems
- Prepare end-of-day reports for management review
- Coordinate with housekeeping and maintenance teams for urgent requests
Qualifications
- Previous hotel front desk or night audit experience required
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong cash handling and reconciliation skills
- Exceptional problem-solving and communication abilities
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts (weekends/holidays)
- Basic knowledge of hotel safety protocols
- High school diploma or equivalent; hospitality degree preferred