Job Description
Welcome to a premier hospitality environment in the heart of Austin. We are seeking a dedicated Night Auditor to ensure seamless operations during the evening hours. This is a unique opportunity to work a stable schedule while maintaining the highest standards of guest service and financial accuracy.
As a Night Auditor, you will bridge the gap between front-of-house operations and back-office management. We pride ourselves on a supportive team culture and offer a competitive benefits package, including health insurance, paid time off, and a generous night shift differential.
Responsibilities
- Process guest check-ins and check-outs efficiently and accurately using property management systems.
- Handle all financial transactions, including cash handling, credit card verifications, and balancing the house bank.
- Post charges to guest folios and ensure all accounts are settled by morning.
- Respond to guest inquiries via phone, email, and in-person during night hours.
- Perform nightly security rounds to ensure the safety and security of guests and property.
- Manage wake-up calls, room service orders, and coordinate with housekeeping.
- Maintain the cleanliness and organization of the front desk and lobby area.
Qualifications
- High school diploma or GED required; hospitality or hotel management certification is a plus.
- Previous experience in hotel front desk operations or night auditing is preferred.
- Strong mathematical skills with a keen eye for detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to work independently and make sound decisions during quiet shifts.
- Basic proficiency in Microsoft Office Suite and hotel PMS software.