Job Description
Are you passionate about creating unforgettable guest experiences? Grand Horizon Hotels & Resorts is currently seeking a dynamic and detail-oriented Part-Time Hospitality Associate to join our award-winning team in the heart of Chicago. If you thrive in a fast-paced environment and possess a genuine desire to serve others, we want to meet you.
As a key member of our front-line team, you will play a crucial role in ensuring our guests feel welcomed, valued, and well taken care of from the moment they arrive until they depart. We offer competitive pay, flexible scheduling to accommodate your lifestyle, and a pathway for professional growth within the hospitality industry.
Why Join Us?
- Competitive Compensation: Earn between $15.00 and $18.00 per hour.
- Flexible Scheduling: Work around your personal commitments with our part-time structure.
- Employee Benefits: Enjoy discounts on hotel stays and dining.
- Professional Growth: Clear opportunities for career advancement within our luxury portfolio.
Responsibilities
- Greet and Welcome: Provide a warm, professional, and personalized welcome to all guests upon arrival, checking them in efficiently using our state-of-the-art property management systems.
- Guest Services: Act as the primary point of contact for guests, answering inquiries about local attractions, dining options, and hotel amenities with a high degree of knowledge and enthusiasm.
- Operations Support: Assist the front desk team with administrative tasks, including answering phones, managing reservations, and processing check-outs to ensure seamless operations.
- Concierge Assistance: Facilitate special requests, such as room service orders, transportation arrangements, and wake-up calls, ensuring every detail is attended to with care.
- Facility Maintenance: Monitor the lobby and common areas to ensure they are immaculately clean, organized, and presentable at all times.
- Conflict Resolution: Handle guest concerns and complaints with patience, empathy, and a solution-oriented mindset, escalating issues to management when necessary.
Qualifications
- Education: High school diploma or GED required; some college coursework in Hospitality or Business is preferred.
- Experience: Previous experience in a customer service or hospitality role is highly desirable, though we are willing to train the right candidate.
- Communication Skills: Excellent verbal and written communication skills in English; bilingual abilities are a plus.
- Interpersonal Skills: A friendly, approachable, and service-oriented demeanor with a strong focus on guest satisfaction.
- Technical Proficiency: Comfortable using computers, POS systems, and Microsoft Office applications.
- Availability: Must be available to work weekends, evenings, and holidays to meet business demands.