Job Description
The Grand Plaza Hotel is seeking a detail-oriented and service-driven Night Auditor to join our dynamic hospitality team in Dallas, TX. As a Night Auditor, you are the face of our hotel during the evening hours, ensuring our guests have a seamless and memorable stay while maintaining the financial integrity of the property.
We offer a competitive compensation package, flexible shift scheduling, and a vibrant work environment. If you thrive in a fast-paced setting and possess a strong eye for detail, we want to meet you.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Employee dining discounts and complimentary parking.
- Opportunities for career advancement within the hospitality sector.
- A supportive team culture that values work-life balance.
Responsibilities
- Manage front desk operations during the night shift, including check-ins, check-outs, and room assignments.
- Process guest payments accurately and maintain financial records using the Property Management System (PMS).
- Conduct nightly financial reconciliation, including posting charges, balancing accounts, and preparing daily revenue reports.
- Perform security rounds of the property to ensure guest and staff safety and security.
- Handle guest inquiries, complaints, and requests promptly to ensure high levels of guest satisfaction.
- Maintain the cleanliness and organization of the front desk and lobby areas.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality or business is a plus.
- Minimum of 1-2 years of experience in hotel front desk operations or a related role.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (e.g., Opera, Micros).
- Strong mathematical skills with the ability to handle cash and credit transactions accurately.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Excellent communication skills and a professional, welcoming demeanor.