Job Description
Are you a night owl with a passion for hospitality? The Memphis Grand Hotel is seeking a dedicated and detail-oriented Night Auditor to join our premium team in the heart of Downtown Memphis.
As a Night Auditor, you are the face of our hotel after hours, ensuring our guests have a seamless and luxurious experience from check-in to check-out. We pride ourselves on exceptional service, and we are looking for a reliable team member to maintain our high standards during the weekend shifts. Enjoy a dynamic work environment, employee discounts, and the chance to work in a historic landmark.
Responsibilities
- Perform front desk operations including check-ins, check-outs, and luggage handling with a smile.
- Process payments, manage reservations, and handle guest inquiries via phone and email promptly.
- Maintain accurate records of guest accounts and nightly hotel financial transactions.
- Conduct nightly security rounds to ensure the safety and security of guests and property.
- Assist in maintaining the cleanliness and appearance of the lobby and common areas.
- Resolve guest issues and complaints professionally to ensure 100% guest satisfaction.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Must be available to work weekends (Friday, Saturday, Sunday) and overnight shifts (10:00 PM - 6:00 AM).
- Strong computer skills and proficiency in property management systems (PMS).
- Excellent communication, interpersonal, and problem-solving abilities.