Job Description
Are you a night owl looking for an exciting career in hospitality? Sunrise Beach Resorts & Spa is seeking a dedicated Night Auditor / Front Desk Agent to join our team in Orlando, Florida. As a premier destination for travelers, we pride ourselves on exceptional service and a vibrant work environment. This role offers a unique opportunity to manage overnight operations while ensuring our guests have a seamless and memorable stay.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on experience.
- Shift Work Benefits: Enjoy a stable full-time schedule with rotating night shifts.
- Perks: Employee discounts on dining and spa services.
- Growth: Clear pathways for advancement within the hospitality industry.
We are looking for a detail-oriented individual who thrives in a fast-paced environment and possesses a passion for guest satisfaction.
Responsibilities
- Process guest check-ins and check-outs efficiently and professionally using the PMS.
- Conduct nightly financial reconciliations, including room rate auditing and cash balancing.
- Respond to guest inquiries, complaints, and requests via phone, email, and in-person during the overnight shift.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Maintain strict security protocols and access control for the property.
- Collaborate with the day shift team to ensure continuity of operations and handover of guest information.
- Monitor hotel security cameras and fire systems as required.
Qualifications
- High school diploma or GED required; prior hospitality experience is preferred.
- Strong interpersonal and communication skills with a focus on customer service excellence.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS) such as Opera or StayNTouch.
- Detail-oriented with strong math and accounting aptitude.
- Must be available to work 40 hours per week on a rotating shift schedule.
- Florida Driver's License is a plus.