Job Description
Welcome to the Premier Hospitality Destination in Wichita.
The Grand Wichita Hotel is currently seeking a dedicated and detail-oriented Night Auditor to join our elite team. We pride ourselves on delivering modern luxury and exceptional service to our guests 24/7. If you are looking for a stable, high-growth career in the hospitality industry with a company that values your hard work, this is the opportunity for you.
Why Work With Us?
Our hotel offers a unique work environment where you can enjoy the quiet beauty of the night shift while contributing to a world-class guest experience. We provide comprehensive benefits, including health insurance, paid time off, and a dynamic team culture.
Your Mission
As the Night Auditor, you will serve as the face of the hotel during the evening hours. You will be responsible for maintaining the highest standards of guest service, ensuring the security of the property, and managing financial operations with precision.
Responsibilities
- Manage front desk operations, including guest check-ins, check-outs, and registration.
- Perform nightly financial reconciliations, including posting charges, balancing accounts, and preparing daily reports.
- Conduct security rounds of the property to ensure guest safety and property security.
- Address guest inquiries, complaints, and requests promptly and professionally.
- Manage email correspondence and maintain accurate guest records in the property management system (PMS).
- Assist with light maintenance duties and ensure the lobby and public areas are tidy.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Must be available to work nights, weekends, and holidays.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).