Job Description
Welcome to The Grand Dallas Hotel, where luxury meets convenience in the heart of the city. We are currently seeking a detail-oriented and professional Night Auditor to join our dynamic hospitality team. This is a unique shift work opportunity that allows you to maintain a work-life balance while being the face of our brand during the quieter hours.
In this pivotal role, you will serve as the primary point of contact for guests checking in late, while also ensuring the financial integrity of the hotel through night audit procedures. We offer a supportive work environment, competitive benefits, and the chance to work in one of Dallas’s most vibrant locations.
Why Choose Us?
- Competitive hourly wage ($18 - $22/hr)
- Employee discounts on dining and stays
- Free uniforms and meals
- Comprehensive training program
Join us and become an essential part of our legacy of excellence.
Responsibilities
- Perform nightly front desk operations, including check-ins, check-outs, and room key generation for late-arriving guests.
- Execute the night audit, balancing all financial transactions, guest folios, and credit card settlements.
- Monitor the hotel security systems and conduct nightly rounds to ensure the safety and security of the property and guests.
- Respond to guest inquiries, complaints, and requests via phone, email, or in-person promptly and professionally.
- Coordinate with housekeeping to ensure rooms are ready for the next day's arrivals and manage wake-up calls.
- Manage the hotel's PMS (Property Management System) for accurate reporting and data entry.
- Maintain the cleanliness and organization of the front desk area.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hotel front desk operations or night auditing is preferred.
- Strong attention to detail and high-level accuracy in financial reporting.
- Proficiency in using hotel PMS software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Excellent communication and customer service skills.
- Ability to work independently during the night shift with minimal supervision.
- Flexibility to work weekends, holidays, and rotating shifts as needed.