Job Description
Join our award-winning team at Coastal Sands Resort, where ocean views meet exceptional hospitality! We're seeking charismatic Night Front Desk Agents to create memorable guest experiences during our busiest hours. This pivotal role combines impeccable service with operational excellence in a dynamic coastal setting. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Virginia Beach's premier hospitality destination.
Responsibilities
- Seamlessly manage check-ins/checkouts for overnight guests with efficiency and warmth
- Handle guest inquiries, resolve concerns, and coordinate with housekeeping/bell staff
- Maintain accurate reservation systems and night audit procedures
- Execute security protocols and monitor surveillance systems
- Process payments and manage cash drawer with precision
- Prepare daily reports and manage wake-up calls
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Valid Virginia driver's license with clean record
- Basic knowledge of Virginia Beach attractions and services
- Flexible availability including weekends/holidays
- High school diploma or equivalent required