Job Description
Join our award-winning luxury hotel team in the heart of downtown Chicago! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during evening and weekend shifts. This part-time position offers competitive pay, flexible scheduling, and career growth opportunities within our renowned hospitality brand. Perfect for students or professionals seeking work-life balance in Chicago's vibrant Loop district.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities, dining, and local attractions
- Maintain accurate guest records and reservation data
- Execute emergency procedures per hotel safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Chicago attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Valid Illinois driver's license preferred