Job Description
Join our award-winning downtown Wichita hotel as a Night Front Desk Agent and become the heart of our 24/7 guest experience. We're seeking a charismatic professional to manage our front desk operations during overnight hours, ensuring seamless check-ins, exceptional service, and a secure environment for our guests. This role offers competitive pay, comprehensive benefits, and growth opportunities within a renowned hospitality brand.
Responsibilities
- Manage guest check-ins/check-outs and reservations during overnight hours
- Handle guest inquiries with professionalism and resolve issues promptly
- Maintain accurate shift logs and security protocols
- Coordinate with housekeeping and security teams for operational excellence
- Process payments and maintain accurate financial records
- Prepare daily reports for management review
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Availability to work overnight shifts (11 PM - 7 AM)
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Kansas driver's license preferred