Job Description
Join our award-winning downtown Dallas hotel as a Night Front Desk Agent and become the heart of our 24/7 guest experience! This critical role requires exceptional multitasking skills in a dynamic environment where you'll manage check-ins, handle guest inquiries with professionalism, and ensure seamless operations during overnight hours. We're seeking a dedicated professional who thrives in fast-paced settings and values creating memorable guest interactions. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities within our luxury hospitality brand.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel systems
- Address guest inquiries and resolve issues with empathy and urgency
- Monitor security protocols and respond to emergency situations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report discrepancies
- Uphold brand standards for cleanliness and safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (PMS)
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic knowledge of Dallas area attractions and services
- Flexible schedule including weekends/holidays
- Valid Texas driver's license preferred
- First Aid/CPR certification a plus