Job Description
Join our award-winning downtown hotel as a Night Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to manage our late-night operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in Austin's dynamic hospitality scene. If you thrive in fast-paced environments and excel at creating memorable guest interactions, this is your calling.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using PMS systems
- Resolve guest inquiries and concerns with exceptional service
- Coordinate with housekeeping and security teams for operational excellence
- Process payments and maintain accurate financial records
- Handle emergency protocols and crisis management
- Upsell room upgrades and hotel amenities
- Maintain lobby security and cleanliness standards
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional multitasking and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Texas Hotel License or willingness to obtain
- Basic first aid/CPR certification preferred
- High school diploma or equivalent required